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A Training Needs Analysis must be the
foundation of all training plans. Such an analysis normally
includes observed performance gaps and/or an upcoming change in some
part of the organization (e.g. new technology, change in focus,
perceived need for improved customer service, etc.). |
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Training budgets run in annual cycles,
but future needs cannot always be predicted accurately. A
development plan needs to anticipate most of the training
expenditures which will be made, but should have some provision for
ad-hoc training whenever it is necessary, or if a particularly
attractive opportunity arises. |
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Development is much more than just
training. Employees can develop their skills much further,
without any expenditure on training, through a variety of on-the-job
practices. |
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An appropriate mix of in-house and
external training needs to be developed. Outsourcing is often
much cheaper than internal program design, even if some charges are
incurred for customizing programs. |
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Development needs to include both new
technical skills and knowledge (hard skills) and interpersonal
competencies (soft skills). The mix will depend on the
particular organization, and individual employees. Where a
competency model has already been developed, identification of
development interventions is much easier. |
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Employees often report that after some
development intervention, especially training, they are unable to
use their new skills on the job. Employers need to ensure that
workplaces support application of new skills and knowledge on the
job. |
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Development planning should include
some method of evaluating each intervention. The single-page
questionnaires given out at the end of training programs are of
little use in evaluating the program. Where possible, evaluate
development programs based on behavior changes observed in the
workplace. |